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TERMS
& CONDITIONS
GENERAL Whilst every effort is made to ensure that the description of courses/stays/arrangements and accommodation is correct at the time of going to print, EIE reserves the right to make changes to these while giving as much notice as possible if any such changes do occur. (PUBLISHED January 2006) IF WE CHANGE YOUR ARRANGEMENTS BEFORE YOUR DEPARTURE Although it is highly unlikely, we may, due to force majeur, have to change your arrangements, and we reserve the right to do it at any time. Most of the changes are minor. However if we consider them a MAJOR CHANGE we will endeavour to advise you as soon as reasonably possible if there is time. We consider a MAJOR CHANGE to be one where there has been a significant change of accommodation to that of a lower category. In this case of your being advised of a MAJOR CHANGE before your departure we will provide you with three alternatives: - Accept the alternative offer. - Postpone your stay with us. - Cancel your course with a full refund of all monies paid. AFTER YOUR COURSE HAS COMMENCED: Very occasionally, it may be necessary due to unforeseen circumstances, to change accommodation or some other part of your arrangements after your course has commenced, in which event we will do our best to maintain the overall standard of the arrangements. Touring itineraries may also need to be changed at short notice due to reasons beyond our control such as weather conditions, road works, etc. IMPORTANT NOTE: We will not be liable to pay any compensation if we are forced to cancel or in any way change your arrangements as a result of situations outside our control which neither we nor you could foresee even with all due care. For example technical or maintenance problems with transport, changes imposed by rescheduling or cancellation of flight by an airliner, war or threat of war, civil strike, industrial dispute, natural disasters, bad weather or terrorist activity. IF WE CANCEL YOUR COURSE/STAY We reserve the right in any circumstances to cancel your course for any reasons. For instance sales of that course may not reach a level, which would be economical for us to operate. If we cancel your course, we will offer you either an alternative course of comparable type or a full refund of all the monies paid. PRICES Prices are fixed and are valid as at date of publication. Unless otherwise stated in a particular programme, under no circumstances are prices discounted. Prices are inclusive of that state in a programme, and unless specifically stated do not include airport taxes, drinks, optional excursions, entrance to museums, dry cleaning, laundry service, theatre tickets, room facilities and others. The price on actual booking may be different from that stated herein, due to events beyond our control, such as for example exchange rate fluctuations. Transport of any kind is subject to the conditions of carriage of the company providing the transport and is subjected to the laws governing the company concerned, the laws of Malta where the transport is being provided or international conventions. RESPONSIBLITIES EIEM can in no way be held responsible for any incident, injury, delay, irregularity or damage to personal effects or baggage. EIEM accepts no responsibility for losses or additional irregularities caused by subcontracted parties such as airlines, hotels, coaches, guides etc. JURISDICTION This agreement shall be governed by Maltese Laws and be subject to the exclusive jurisdiction of the Maltese courts. PAYING FOR YOUR STAY/COURSE After booking is taken and deposit received, a balance invoice will be given or sent to you detailing the total cost due. Full Payment is due to be received by us not less than 3 working days before arrival. CANCELLING YOUR COURSE/STAY If you or anyone on your course/stay booking decides to cancel, we must be notified of the decision in writing. The cancellation will take effect from the day the written confirmation is received. The following scale of charges will be payable depending on when the notification is received. IF YOU HAVE A COMPLAINT If you have cause for complaint during your stay, you must bring it to the attention of the Company which hereby undertakes to do its best to rectify the situation. It is unreasonable to take no action whilst on your course/stay, but then to write a letter of complaint upon return. However should a problem remain unresolved you should make a complaint in writing to EIE within 10 days of the completion of the course/stay. We regret we cannot accept liability in relation to any complaint or problem if you fail to notify us strictly in accordance with this paragraph. 1 Courses fees include as per booking. 2 All fees are payable in advance of the course's starting date. EIE admits no obligation to return fees to any student who is unable to complete his/her course. 3 EIEMis not obliged to provide tuition on Public holidays We will be pleased to help, if you need any other information before booking. |
